Frequently Asked Questions
Our Products & Craft
What does "handcrafted" truly mean at Jeengar?
Every Jeengar piece is 100% handcrafted by a master artisan from the Jeengar community in Rajasthan. This means each piece is individually cut, stitched, and finished by hand. We do not use assembly lines or industrial machines. This is "slow fashion" in its purest form, and the subtle variations in each piece are the signature of its authentic, human origin.
Why does my leather look slightly different from the photo?
We exclusively use good quality leather. This means we embrace the natural hide, including its unique marks, subtle scars, and variations in grain. These are not defects; they are the authentic story of a natural material. Your piece will be uniquely yours and will develop its own beautiful, personal patina over time.
Where do you source your materials?
Our commitment to ethical craft extends to our materials. We source our leathers from reputable, local tanneries that adhere to high standards of quality and environmental care. We are also actively exploring sustainable alternatives, like cactus leather, that align with our values of durability and respect for our environment.
Our Mission & Artisans
How does my purchase support the artisans?
Our brand is built on an artisan-first promise. Unlike typical manufacturing models, we ensure a superior and transparent share of the profit from every single sale is returned directly to the artisan who crafted the piece. Your purchase directly funds the continuation of this 500-year-old craft and empowers the entire Jeengar community to build a prosperous future.
Can I learn more about the person who made my bag?
Yes. The story of the maker is central to our mission. You can visit "The Artisans" page on our site to meet some of the master craftspeople behind our collections. For certain pieces, the story of the specific artisan is also shared on the product page.
Orders & Shipping
How long will my order take to arrive?
Please allow 2-3 business days for our artisans to give your piece a final inspection and prepare it for its journey. Once dispatched, domestic orders typically arrive in 5-8 business days. For detailed information, please see our full Shipping Policy.
Do you ship internationally?
Yes, we are honored to share the Jeengar legacy with the world. International shipping rates are calculated at checkout. Please be aware that the recipient is responsible for any local customs duties or taxes. You can find more details in our Shipping Policy.
Returns & Care
What is your return policy?
You have 7 days from the date of delivery to request a return for any item not from "The Jeengar Archive" collection. The piece must be in its original, unused condition. Please see our complete Return & Refund Policy for detailed instructions.
How do I care for my Jeengar piece?
Your piece is built to last a lifetime and tell a story of its own. To cherish it, simply wipe it with a soft, dry cloth. If it feels dry over time, you can nourish it with a small amount of natural leather balm. We believe in minimal, mindful care for a product designed to endure.