Shipping policy

Each Jeengar piece is handcrafted with care, and we take that same care in preparing it for its journey to you. Your order is carefully packaged in our workshop in Rajasthan, India, ready to travel from our artisans' hands to your home.

Please find our shipping details and timelines below.

Order Processing: The Art of Preparation

As our items are not mass-produced, each one is given a final inspection, conditioned, and thoughtfully packaged before it is dispatched.

  • Please allow 1-3 business days for our team to process your order and prepare it for shipment.

  • Orders are processed Monday through Friday, excluding public holidays in India.

You will receive an email notification as soon as your order is on its way.

Domestic Shipping (Within India)

We are proud to ship our creations across India.

  • Free Shipping: To thank you for your support of our artisans, we offer complimentary shipping on all domestic orders.

  • Domestic Transit Times: Once dispatched, please allow:

    • 5-8 business days for delivery within India.

International Shipping

We are honored to share the Jeengar legacy with the world.

  • International shipping rates are calculated at checkout based on your location and the weight of your order.

  • Transit Times: International delivery typically takes 10-20 business days after dispatch, but this can vary depending on the destination and local customs processing.

  • Important Note on Duties & Taxes: Please be aware that your order may be subject to import duties, customs fees, and local taxes, which are levied once a shipment reaches your country. The recipient of the shipment is responsible for all such import fees. Jeengar has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information.

Order Tracking: Follow Its Journey

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number. This will allow you to follow your piece's journey from our workshop to your doorstep. Please allow up to 24 hours for the tracking information to become active.

A Note on Addresses

The journey of your piece depends on the accuracy of the address you provide. Please take a moment to double-check your shipping details at checkout. Jeengar cannot be held responsible for orders delayed or lost due to an incorrect or incomplete shipping address. If an order is returned to us, a re-shipping fee will apply.

Our commitment is to ensure your handcrafted heirloom arrives safely and is ready for its new life with you. If you have any questions about your order or our shipping process, please do not hesitate to contact our support team at mail@jeengar.com. We are here to help.